Hitachi prides itself in delivering reliable products which exceed customer’s expectations

Through service excellence, we will become the supplier of choice for rolling stock and rail systems maintenance services across the UK and Europe.

Hitachi prides itself in delivering reliable products which exceed customer’s expectations

Our maintenance philosophy is based on data provided remotely from the train rather than intrusive inspection, with state-of-the-art diagnostic and analysis tools. We work very closely with our customers to develop an integrated maintenance solution as part of the wider franchise scope; with operations managed using our proven high efficiency maintenance philosophy and whole life vehicle care regime. We are able to offer the support and knowledge developed and proven through the Class 395 and Class 800/801 maintenance strategies to deliver a world class maintenance solution customised to integrate into our customers’ vision.

From the design outset Hitachi will undertake analysis of the train systems to assess the reliability of the unit to ensure that it meets the necessary performance requirements. The AT series product platform, for example, is designed for ease of maintenance with a Japanese rolling stock maintenance philosophy which combines high technology data collection management solutions. This enables trains to be rapidly and efficiently maintained in the shortest possible period of time.

Hitachi has proven capabilities in developing and implementing tailored solutions for train maintenance and modification

Our comprehensive, high-quality maintenance programme can be tailored to any train application or service pattern and is a reliable, low-cost operation dedicated to the long-term reliability of fleets. In effect, maintenance planned from the initial design concept leads to minimal failures and thus, minimal breakdown costs. We can also advise on through-life maintenance strategy from the establishment of a project in order to minimise the whole life running cost of rolling stock whilst maximising reliability and availability.

Kaizen (Japanese for ‘improvement’ or ‘change for the better’)

Our maintenance processes are developed from proven best practice utilised on the renowned high speed networks in Japan which we have successfully adapted for the European operating environment.

Employing and training multi-skilled engineers and technicians, we continually develop our staff and run a successful apprenticeship scheme to train our workforce of tomorrow. We ensure maintenance staff have a comprehensive understanding of Kaizen* and Hitachi’s maintenance philosophy, to deliver and continually improve the best possible service to our customers. All records and details are kept in one database, using a paperless maintenance management package. The system ensures that the latest versions of procedures are displayed and the information gathered is used to analyse problems, monitor components or simply plan workloads and optimise spares.

The use of robust mobile communications enables instant remote access to all information, enhancing our staff efficiency and contributing to reliable trains and fast turnaround.

*Kaizen (Japanese for ‘improvement’ or ‘change for the better’) refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, supporting business processes and management.